Reference

Terms & Conditions That Shape Your Account

When you open an account with parley 365, you're entering an agreement that covers how deposits flow through DANA, OVO, GoPay and QRIS, how your wallet works, and…

Account age and eligibilityPayment and withdrawal rulesResponsible play expectationsAccount security and access
parley 365 Terms & Conditions That Shape Your Account
GET IN TOUCH

Contact Us About Your Terms

If you have a question about how these terms apply to your account—how a withdrawal works, what happens if you want to close, or whether a feature is available to you—our support team can walk you through it. We keep multiple channels open so you can reach us when you need clarity, whether you're on desktop or checking in from your phone during a break.

Team online

Live Chat

Open the chat widget in the bottom-right corner of the lobby. Our team responds during business hours and can answer terms questions in real time, including withdrawals and account access.

Email Support

Send a message to our support inbox with your account email and the specific term or rule you're asking about. Expect a reply within 24 hours with a clear explanation of how it affects your account.

In-Lobby Help

Tap the question mark or Help menu inside parley 365 to browse answers about account rules, payment methods and policy. Many common term questions are answered there without needing to contact us.

YOUR DATA & SECURITY

How We Keep Your Account Safe

We take your account security as seriously as your money. Every deposit and withdrawal is encrypted using industry-standard protocols so your DANA, OVO, GoPay or QRIS details never…

Encryption Standard

All account data and payment details are protected by TLS 1.2 or higher.

Session Control

Your login session expires after 30 minutes of inactivity. Withdrawals require re-authentication even if you're logged in, to prevent unauthorized…

Data Retention

We keep your account activity for 3 years after closure to meet regulatory obligations.

Payment Verification

Every withdrawal goes through a verification step where we confirm your identity against your deposit records and check account age.

Cookies & Tracking

We use session cookies to remember your login and functional cookies to store your language preference. No advertising cookies.

Access Requests

Email [email protected] with your account email to request a copy of your personal data.

Your Terms & Conditions Asked

These are the questions we hear most often from players who are reading through our terms for the first time or need clarity on a specific rule. Each answer explains the real-world effect on your account—not just the policy text, but what it means when you're playing.

No. Our terms require one account per person. If we find duplicate accounts linked to the same identity, we'll close them both and hold any balances. This protects all players from fraud and collusion. If you need a fresh account, contact support to discuss account closure first.

You can close your account at any time. If you have a balance—from winnings or unplayed deposits—we'll return it to the same payment method (DANA, OVO, GoPay, QRIS or bank account) you used to deposit. Withdrawals are processed within 1–3 business days depending on your bank.

No. Payment information is handled by our payment processor; we never store your full card or wallet details. Only a secure token is kept in your account file so we can route future transactions. This keeps you safer and means parley 365 doesn't hold your sensitive payment data.

Yes. Send an email to [email protected] with your account email and we'll compile your personal data, deposit history, login logs and game activity. The file is ready within 7 business days. This is your right under data protection principles.

Change your password immediately and contact our support team via live chat or email. We'll review your login history, recent withdrawals and any unusual activity. If we find unauthorized access, we can reverse recent transactions and secure your account. Act quickly for the best protection.

We use session cookies to keep you logged in and functional cookies for your preferences (language, lobby view). We do not use advertising cookies or share data with ad networks. You can disable non-essential cookies in your account settings, but this may affect performance.

We retain your account data for 3 years after closure to comply with local law and audit requirements. You can request deletion of non-essential personal information earlier by contacting support. Transaction history may need to stay longer for regulatory reasons.